Application Production Support Analyst Professionals Required at Royal Bank of Scotland, Gurgaon (one of the world's leading financial services providers)


I am writing this mail to you from the careers desk of Vertex Corporate Services. One of our clients, Royal Bank of Scotland (one of the world's leading financial services providers) has following positions open:

Position: Application Production Support Analyst

Position Based in: Gurgaon

Educational Qualification: A qualification from an Engineering College, MCA (honours/ 1st class)

And please don’t forget to furnish the following details

Current CTC:
Expected CTC:
Time to Join:
Date of Birth:
Current Company and Location:
Permanent or Contract employee:
Are you ready to relocate to Gurgaon:
Current designation:
Have you applied earlier at RBS:

Essential Skills:
Essential Experience: (Must have skills)
• 3-5 years of supporting mission critical and time critical applications in an investment banking environment
• Proven analysis skills in a first level support function and the ability to effectively liaise with business users
• Have desk side support and strong operations/support process knowledge
• Working knowledge of C# and C++ programming language.
• Knowledge of relational databases â€" Oracle and SQL Server

Supplementary Experience: (Useful additional skills)
• Familiarity with front-to-back office investment banking business functions
• Familiarity with investment banking products - with detailed knowledge of FX and FXO products

• 3+ years of supporting mission critical and time critical applications in an investment banking environment

Minimum Academics:
Educational Qualification: A qualification from an Engineering College, MCA (honours/ 1st class)

The ideal candidate will:
• Provide reactive as well as proactive support service to users (in London and New York mainly). The candidate needs to be on-site during the user working hours â€" will primarily be London afternoon and New York operational hours.
• Liaise with development team to ensure that users get support on detailed application queries and ensuring work is prioritised and delivered to high standards
• Be the first point of service contact for the business â€" escalate issues appropriately (including IS&C ones) to ensure a good IT support service.
• Carry out regular operational checks for all key systems to ensure that scheduled processes complete successfully and in a timely manner. Perform recovery actions as necessary.
• Manage system incidents providing timely escalation/recovery actions and management communication.
• Document all incidents and produce/contribute to the production of regular management reporting.
• Act as the interface between users and other technology service suppliers with regard to the production operation of systems. Technology service suppliers include; other GBM technology teams, Group IT and external suppliers.
This Role has a task reporting into the team lead/manager.
This is predominantly a role for someone with experience of delivering high levels of customer support and service. The candidate must be an effective team player.

In case you are not interested, but know of friends who may fit this profile, please refer them to me
The company details are given below:
The Royal Bank of Scotland Group is one of the world's leading financial services providers and one of the oldest banks in the UK. Following the takeover of National Westminster Bank in 2000, the Group has continued to grow its business around the globe and, in addition to its strong UK presence, it has offices in Europe, the USA and Asia. By the end of 2002, it was the second largest bank in Europe and the fifth largest in the world by market capitalization.
The RBS Group is made up of 8 divisions which in turn incorporate over 41 brands:
• The Royal Bank of Scotland Retail Banking
• NatWest Retail Banking
• Wealth Management
• Direct Channels
• Corporate Markets
• RBS Insurance
• Ulster Bank Group
• Citizens Financial Group

Thanks & Regards,
Mrs. Lipsa Nayak
Asst.Manager - HRD
Vertex Corporate Services (I) Pvt. Ltd

The sender of this email is registered with as Vertex Corporate Services (I) Pvt Ltd (, Bhandup West, Mumbai, Maharashtra - 400078) using services. The responsibility of checking the authenticity of offers/correspondence lies with you.

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