SunGard - C++ - Production/Technical Support Specialist

SunGard Looking for C++ - Support Specialist

Work Location- PUNE


Specialist â€" Application Support


Job Profile: Application Support , Customer Support , Technical Support


Job Profile

• The overall responsibility will be to troubleshoot system problems from tickets sent by the NY support team.
• This person will also need to answer support calls during our nigh shift (witch of course is your day time).
• At night the calls may not only be system related, but also regarding upload files and connectivity. Calls during off hours are very rare.


Shift â€" Regular


Role Description

• Act as a direct point of contact for customers reporting issues or who require support, attempt to immediately address any issues when they are reported,
• Enter tickets for issues which can not be immediately addressed or require research, research the issues and diagnose the root cause
• Debug source code and identify source of issues, make required code changes to correct those bugs, build system versions when hot fixes are required, front end code changes to address issues or to accommodate minor customization requests,
• Make system configuration changes, perform upgrades of all system modules, monitor big brother and system alarms and address or escalate issues when detected, perform standard system maintenance,
• Monitor daily jobs and ensure that they run successfully, escalate issues when they can not be resolved in a timely manner.



Technical Skills

• C++
• OOPs
• XML
• SQL Server DB

Desired

• Core Java
• JSON
• Servlets
• JSPs
• Domain Knowledge of financial industry



Located in Pune and Bangalore, SunGard Technology Services is a wholly owned subsidiary of SunGard Data Systems Inc. Established in India in 1993 as Automated Securities Clearance and SCT Software Solutions, both were acquired by SunGard in 2000 and 2004 respectively to form the combined entity - SunGard Technology Services. For more details please visit www.sungard.com

SunGard Technology Services
SunGard Technology Services provides specialized software product development, testing, implementation and support services, as well as specialized business process outsourcing. SunGard Technology Services supports SunGard’s products and customers worldwide across SunGard’s Software and Processing Business.

Why SunGard?

SunGard's Leadership position in financial systems
• Customers include the world’s 50 largest financial services companies
• $25 trillion in investment assets are accounted for and managed daily on our systems
• More than 5 million trades are processed daily by broker-dealers and other financial intermediaries on our systems

Please send your updated CV to shobhit.bhatia@sungard.com


Regards,
Shobhit Bhatia
020-30216131

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