ITILv3 Foundation Workshop 11th & 12th July 09 at Bangalore


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ITILv3 Foundation Workshop


Dates: 11th & 12th July 09 (2 days) at Bangalore

Special Promotional Offer (Limited Period) 

Information Technology Infrastructure Library (ITILv3) is a set of best practices that have been collated by CCTA (Central Computer and Telecommunication Agency).  This best practice guideline defines the processes for an effective IT Service Management.


IT Service Management provides effective and efficient process driven management of the quality of IT services


The Best practice was published first as the BSI 15000 and later was adopted by the ISO body and published the same as ISO 20000. Along with the best practices some management control component was added to make it a ITIL driven standard for the Organisations to perform effectively.


Who should attend?

    • All Project Leads and Project Managers who are part of the Outsourced IT environment

    • Quality team members who will form part of the verification & validation of the processes that are setup in the outsourced IT environment.

    • All team members of the IT Service provisioning organisation who manages the back end activities within IT,

    • IT department who are supposed to be managing the IT service providers and have all the controls established for effective IT governance.

    • Members who are aiming to be ITIL certified (for the foundation certification).


Workshop Objective

The objective is to help the participants understand the ITIL Best practices and assist them to take the online certification exam through Prometric. The participants can take the online exam given by EXIN.

The participant will be able to understand the,

    • Strategic IT Service Management concepts

    • Operations IT Operational Management practices

    • Best ways of defining and deploying the ITSM practices in any organisation

    • Link between the best practices and the current methodology practiced in the work environment.


Principal Faculty: Swarnalatha Ramesh

A total of 16 years of experience ranging from Development, Implementation, Project Management, Quality Management and handling critical run-away projects in the Banking Domain. She has worked as Project Manager, Project Leader, Systems Analyst with various companies like CITIL, iGATE, Vysya Bank involved in Infrastructure and Service Management. She has conducted training on ITIL / ITSM for team members and corporate.



ITIL Service Manager’s Certified, December 2006

ITIL Foundation Certified, April 2006.

Certified Project Management Professional (PMP), December 1999


Educational Background:

M.C.A, B.Sc, from Madras University, University Rank Holder


Training delivered

The trainer has delivered corporate workshops for Tesco, Syentis, Sasken, iGate, ING Vysya, Oracle Financial Services (formerly iFlex) ( 2 batches ), ThirdWave Consulting, Mumbai / Chennai, Tenth Planet (1 batch ) etc. Companies who have nominated for our Public Workshops include Philips, OnMobile, Akzonobel, Sonata, Dell, Genpact, Integral, Raffles, Ingersoll, DTDC, SAP, Celstream, V2Soft, SAP Verisign, Wipro,  HP, IBM, Fidelity, ANZ, Bangalore International Airport Ltd. (BIAL) to name a few. 


For any clarifications, Please contact

 Mr. Chinmaya Patil

 M: +91 98860-77575

 T: +91 80 41533451



Course Content:

1. Service Strategy (SS) ((Business Perspective book of V2)
2. Service Design (SD) (Combination of Application Mgmt and Service Delivery)
3. Service Transition (ST) (Handling the transition phase – Change and Release Mgmt)
4. Service Operation (SO) (Mix of ICT Infrastructure Mgmt, Application Management & Service Support as per ITIL V2)
5. Continual Service Improvement (CSI) (SQP , SIP, PDCA etc)
6. ITIL® Qualification scheme – a discussion

7. Mock exams

For More Details


KnowledgeWorks IT Consulting Pvt. Ltd.,

197, E-5, 2nd Floor, 8th 'B' Main,

27th Cross, Jayanagar 3rd Block,

Bangalore - 560011

Route Map: Click Here


Dates:  Sat 11th & Sun 12th July 09


Duration: 2 days


About ITILv3 Foundation Certification:

Participants after completion of the 2 days workshop can take the ITILv3 Foundation Certification by registering with the Pro-metric Testing Center by paying approx (US $ 165.00) towards the certification process. This fees is over and above the workshop charges and has to be directly paid to the Testing centers.


Special Promotional Offer (Limited Period)

 Course Fees : 

Rs.11,500=00 plus 10.3% Service Tax (after 30th June 09).


Rs.10,000=00 plus 10.3% Service Tax (before 30th June 09).

As a privilege customer of KnowledgeWorks, we will assist in availing a special price towards the certification cost. Call for more details.


Terms & Conditions



Please confirm your seats by emailing to We would confirm the registrations by mail. Download the Registration Form and send us back duly filled with payment.

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